Frequently Asked Questions
Oh, snap. Gotta cancel? Here's our cancellation and make-up policy:
A cancellation notice along with a make-up request must be made via email at least 24 hours prior to the canceled lesson.
A make-up must be made within 30 days of the missed lesson or the make-up will be forfeited.
A make-up is subject to teacher / student availability within those 30 days.
A make-up cannot be rescheduled. Once a make-up is scheduled it will be forfeited if unable to attend.
How do I cancel an appointment?
All cancellations and scheduling is handled through our administrative staff. Scheduling requests or cancellation notifications communicated any other way are not binding. Cancellations and scheduling requests must be emailed to bradleyschoolofmusic@gmail.com.
Can I terminate lessons at any time?
All term contracts will be carried out until the end of the term in the contract. Lessons will continue on a month to month basis at the same rate thereafter unless a new contract is signed. A two weeks notice must be emailed to bradleyschoolofmusic@gmail.com to terminate lessons.
Do my lessons automatically discontinue at the end of my contract?
Lessons will continue on a month to month basis at the same rate thereafter unless a new contract is signed. A two weeks notice must be emailed to bradleyschoolofmusic@gmail.com to terminate lessons or change to another contract.
Can I switch instruments or instructors at any time?
At Bradley School of Music we do our best to match you with the most appropriate teacher given your musical goals, personality, and learning styles. If for any reason you find the instructor or instrument is not a good fit, we will help you transition at the next calendar month.
What happens if my instructor is not available for a scheduled lesson?
A qualified substitute will be made available or the lesson will be rescheduled to a different day and/or time agreed upon by the student.
What is Jam Week?
Jam Week consists of Open Mic Night, Adult Jam, 2 Family Jam Sessions, and Open Counseling. For descriptions of Jam Week events, click here. We encourage you to attend as many events as you can. The more you’re here, the more you’ll grow! Come to the events even if you are not playing on stage. It is a great way to understand what we are all about, absorb the process, meet other students and families, and stay inspired. You are now a part of our growing community!
Do I have a private lesson with my teacher during Jam Week?
You will not meet with your teacher on your normal scheduled lesson day and time. Check out the description on our events page for Open Counseling. You can have another mini private lesson on this day and take advantage of the other perks offered.
What happens if I miss Jam Week?
Unfortunately, there are no make-ups for Jam Week. We will do our best to remind you of Jam Week, however, it is your responsibility to keep track of when Jam Week occurs each month. We will have printed calendars at the school and the events will be posted on our website.
What is the payment policy with Bradley School of Music?
Monthly payments must be made in full by the1st of the month. A late fee of $10 may be incurred if payment is made after the 5th of the month. Your credit card on file may be subject to the monthly tuition charge plus late fees and credit card fees if payment is not received by the 7th.
Can I pay per lesson?
Bradley School of Music’s membership is considered a monthly value as opposed to a weekly value due to the various events offered during Jam Week… think gym membership (only much more fun!)
Can I be reimbursed for paid lessons?
Paid lessons are not reimbursed for any reason. Paid lessons may be transferred to a family member or a friend.
Do pre-paid lessons have an expiration date?
Prepaid lessons must be used within 60 days of purchase.
What payment methods are accepted by Bradley School of Music?
We accept automatic ACH (free of fees), cash, check, automatic credit card (convenience fee), or you may pay via your online invoice. A credit card will be kept on file unless you are paying via ACH. There is a tuition box located at BSM for checks or cash. Please have the student’s name and month of tuition on the check or cash envelope.